Large companies running CX across many markets; there is a capped 30-day trial, then pricing goes through sales.
Kenning's take
What it does
TheyDo brings maps of the customer experience, research, voice-of-customer data and business metrics together in one place. Its AI agents mine that data for insights, link problems at each step of the customer experience to business results and help teams rank what to fix or build next. It is sold to larger companies running customer experience across many markets or brands.
- Journey mapping and management
- TheyDo Agent for analysis grounded in journeys
- Mining and Analyst AI agents
- Opportunity ranking tied to KPIs
- Integrations with data warehouses and VoC channels
- MCP access (coming soon)
Who it suits. Customer experience, product and design teams at large companies.
Key facts
- Category
- Business tools
- Made by
- TheyDo BV
- Based in
- Netherlands
- Launched
- 2016
- How to get it
- 30-day free trial on request; Management and Strategic plans through sales
- Works on
- Web
- Free plan
- 30-day trial: 2 users, 5 journeys, capped AI use
Pricing
| Plan | Price | Billed |
|---|---|---|
| Management | contact sales Not stated | Not stated |
| Strategic | contact sales Not stated | Not stated |
FAQ
Is TheyDo free?
There is a 30-day free trial with 2 users and 5 journeys. Paid plans are priced through sales.
What does TheyDo do?
It brings customer journey, research and metrics data together and uses AI agents to find and rank opportunities.
Where is TheyDo based?
Amsterdam, the Netherlands. The company was founded in 2016.
Facts from the maker's own pages and the sources listed. Checked 2026-10-11.
Similar tools
Abstra
Finance automation platform that turns invoice, reconciliation and payment routines into AI-built, auditable workflows.
WRITER Action Agent
WRITER's autonomous work agent for companies, now part of the wider WRITER Agent product.
AdGen AI
Generates ad copy and image ads from a website address and publishes them to Meta, Google, LinkedIn and TikTok.
Revmo (formerly Agent4)
AI agent that answers calls, texts and chats for multi-location businesses and books orders and appointments.